BERIGHTBACK BASICS
What is BeRightBack?
BeRightBack is a
subsidiary of EMERGE Commerce Inc. and your go to destination for staycations
and nearby trips
How does BeRightBack work?
Once a deal
is purchased, you will receive a voucher which you will redeem with the
advertised merchant. The method of redeeming a voucher can vary (ie; online or
in stores) but not to worry, each voucher will give you detailed instructions
on how to cash in on your purchase.
How much does it cost to join BeRightBack?
There is no charge to join!
PURCHASING A BERIGHTBACK
How do I purchase a deal?
Purchasing a deal is
amazingly easy.
1. Log In or Sign Up at
www.berightback.ca.
2. Select the deal you would
like to purchase.
3. Click on the BUY button.
4. Fill out your Billing and
Payment Information.
5. Submit your order.
Can I buy a deal after the time has run out?
Unfortunately,
not. Once the clock runs out on a deal, the deal is no longer available. But
not to worry! We have deals run all year round. Sometimes a deal might only
close momentarily to give our vendors time to redeem the vouchers sold. We try
our best to manage expectations for both our vendors and customers so that we
never oversell any deals.
What payment type does BeRightBack accept?
BeRightBack
accepts Visa, MasterCard, American Express, and PayPal. BeRightBack only
accepts payments associated with a billing address in Canada.
BERIGHTBACK DEALS
How do I search for a specific deal?
1-
Visit www.berightback.ca
2-
Start entering the name of the deal in the search bar on the top
right hand side of the website.
*If the deal you are looking for has ended it will not show up on
the site.
How do I find deals in my region?
Click on the
dropdown menu (located on the top middle section of the website) and enter the
city in which you would like to search. Some deals might appear in multiple
regions.
BERIGHTBACK CREDITS
How do I use gift certificates and promotion codes?
Once you Log
In and after you select the BUY option on a deal, you will see the option to
add a Gift Certificate OR a Promotion Code to your purchase. Enter the Gift
Certificate/Promotion code and hit Apply. You will know your code was applied
correctly because it will adjust your total in the 'Order Summary' field.
How do I know how much credit I have available?
After you
Log In, the total amount of credits you have available will be visible under
your name, on the upper right of the webpage. The dropdown menu next to your
name also includes a section "My Credits" which will display your
credit history including where and when you received credit and towards what it
was applied.
How do I apply my BeRightBack credit?
Credits are
automatically applied to your purchase. You can edit the dollar value of
credits you would like to apply in the “Order Summary” box.
REFUNDS
GENERAL REFUND POLICY
★ What is the
refund policy?
We guarantee that if you have any problems with a voucher you
bought from our site we will give you a full refund within 10 days of
purchasing the deal, and a full BeRightBack credit within 30 days of the
purchase. We also guarantee you a full BeRightBack credit through the validity
of your voucher if you are unable to use it due to the business shutting down
or management changing - a truly risk free purchase offered only on
BeRightBack.ca!
How do I request a refund?
To request a
refund please contact us at [email protected]. Support is available Monday-Friday,
9am-5pm EST.
BERIGHTBACK TRAVEL
TICO
Is BeRightBack TICO certified?
Yes.
VOUCHERS
VOUCHER BASICS
How do I confirm the voucher was purchased successfully?
If a voucher
was purchased successfully, you will receive both confirmation of your purchase
after submitting payment as well as via email.
Once the
purchase completes you are also redirected to a different page confirming that
the purchase was successful.
When do I get my voucher?
Vouchers are
released in real time and will be emailed to you after the purchase is made;
your vouchers will also be available to you in your BeRightBack account
What if I lose my voucher?
If you lose your voucher you
can re-access it by logging into your BeRightBack account.
Do I need to print my voucher?
You will
need to print your voucher when it needs to be presented in person for
redemption. This may include, but is not limited to, restaurant, grocery and
travel deals. Your voucher will list clear instructions on this condition in the
fine print.
How many vouchers will I receive if I buy more than one voucher?
If you
purchase more than one voucher for an offer, you will receive the corresponding
number of vouchers, each with a unique voucher code.
I don’t think I received my voucher(s), what should I do?
If you have
not received your voucher(s) please ensure that you double-check your inbox,
including your spam and junk folders. If you have more than one email address,
the voucher may have been sent to one of your other email accounts. All
successfully purchased vouchers will also be available to you in your BeRightBack
account.
Do vouchers expire?
Yes, most
vouchers do expire. The expiry date of a voucher will be listed on the deal
page of the offer as well as on the voucher itself. We strongly recommend that
you take note of the expiry date prior to submitting your purchase(s).
How do I know which voucher(s) I have used?
Once a
voucher has been redeemed, it will be marked as used by the merchant. The
status of your voucher will be updated to “Redeemed” in your BeRightBack
account.
You can also
mark your voucher as redeemed by logging into your account and going to your
vouchers section. Please make sure that you are redeeming the correct voucher.
Redeeming the wrong voucher code could result in the vendor denying you
service.
REDEEMING YOUR VOUCHER(S)
When can I use my voucher(s)?
The majority
of BeRightBack vouchers can be used immediately upon release. Please read over
the Offer Details and Fine Print on the deal page for more information.
Do I need ID when redeeming my voucher(s)?
It is always a good idea to
have photo identification ready upon redeeming a voucher in person.
Can I combine my voucher(s) with other offers or specials?
Generally,
not- exceptions to this will be outlined on the deal page and the fine print.
Are vouchers transferable and I can use them as gifts?
Yes,
absolutely! BeRightBack vouchers are completely transferable and also available
for purchase as gifts. For more information on gifting, please see article
“Gifting” below.
If I don’t use the full value of my voucher can I use the
remainder at a different time?
No. The full value of your
voucher must be used in one visit.
I’m having trouble redeeming on the merchant’s website, what do I
do?
Please check
your voucher for the merchant’s contact details. If they are not available,
please contact BeRightBack customer service and an agent will be happy to
assist you
What if I buy a voucher from a merchant who goes out of business?
BeRightBack deals with
businesses we trust. If you are unable to redeem your voucher due to a closure,
please contact us.
GIFTING
How does gifting work?
Gifting is a
simple process where vouchers can be purchased for someone else. Gifted
vouchers can either be printed by the purchaser or emailed to the giftee
directly. The giftee does not need to have a BeRightBack account in order to
receive the voucher. To gift a voucher, select the “Gift This” option
visible on the screen that appears after you opt to Buy a deal. You will
be prompted to enter the recipient’s name, email address and if you would like,
a personal message to the recipient. The recipient’s name will appear on
the voucher. If you chose the email option, the recipient will receive the
voucher to the email address you provided.
ACCOUNT
SIGNING UP FOR BERIGHTBACK.COM
How do I set up an account?
Go to www.berightback.ca and
click “Sign Up” on the upper right side of the webpage. Enter all your
information and check the box to agree to our Terms and Conditions and Privacy
Statement. Then, click on “Sign Up”. You can also Sign Up using your Facebook
information.
How do I adjust city and category preferences?
After
logging into your BeRightBack account, select the drop down menu that appears
next to your name (upper right of the webpage) and select "My Email
Preferences". Here you can select which cities you would like to receive
deals from as well as adjust your category preferences.
LOGGING IN TO BERIGHTBACK.COM
How do I Log In to my account?
Go to www.berightback.ca and
click on “Log In” on the upper right side on the webpage. You will be prompted
to enter your email address and password. You can also Log In with Facebook.
How do I reset my password?
If you have forgotten your
password, click on the “Forgot Your Password” option visible on the Log In
screen. You will receive an email within the next 5-10 minutes. Please make
sure to check your junk/spam folder for this email if you did not find it in
your primary inbox.
How do I change information on my account?
You can edit
personal information under the “My Profile” section of your account. After
making any necessary changes, enter your password for security, and click on
“Save” to submit the updates.